9028890 User Productivity Trainer & Designer

South San Francisco, CA 94080

Posted: 03/11/2019 Job Number: 3729
9028890 Google Apps User Productivity Trainer & Designer  
W2 only (no exceptions).  1 year plus.  

Our client, a Global Pharma located in South San Francisco, is in need of a CONTRACT CONSULTANT Google Apps " Super User" for the role of User Productivity Training & Designer

Client is looking for someone who can come in and provide training on all google app’ s. This would include Google Doc’ s, sheets, sliders and permissions. 

The trainer should be a super user with gmail and calendars. The candidate needs to be able to train on google +, Google hangout and google chat rooms.

The company is moving to an Agile environment and in doing so is moving away from Microsoft and to Google. 

The trainer will provide training in classroom settings, booth and open table training, and open session training.  It would be nice if this person had an IT background and could speak to the technology of google app’ s and how they will behave.

There could be up to 30% travel with the position to Portland, San Diego and back east. T

This position is 40 hours a week but may go from 7: 00am to 4: 00pm on some days.

It would be a plus if the person had some instructional design background and could do GIF, animated training and short films. It would also lend itself to doing content creation with video editing, slides and digital posters.

The position should be extended for an additional year at least and could be converted to FTE.

Details:

• Facilitate customer learning events as a productivity software expert

• Develop customer learning experiences based on audience and IT solution

• Assist in executing customer engagement strategy in South San Francisco & virtually for remote sites

• Act as a conduit between customers and IT

• Promote IT offerings to customers via short face-to-face engagement interactions

• Engage with customers to understand and what IT-related challenges they face in their day-to-day work

• Identify and document business needs and opportunities for IT to improve customer offerings

• Follow best practices for Customer Engagement

• Document customer feedback regarding IT solutions

• Lead development of instructional materials when necessary

• Ensure creation and accuracy of digital or printed materials for customer engagement experiences

• Edit training materials created by others for formatting, flow, and educational effectiveness

• Write, Review and edit content for self-serve user instructions and resource material.

• Act as an advocate for user productivity tools by answering questions and posting tips in our work-related social platforms

• Willingness to travel within the U.S. up to 30% time

Additional Skills: 

• Excellent classroom training skills

• Knowledge of emerging and evolving technologies

• Advanced knowledge of Google Apps Suite and other business productivity tools (e.g. Smartsheet, Trello, Asana)

• Ability to understand technical jargon and distil into simple user facing terminology.

• Demonstrated ability to lead adult learning programs

• Knowledge of and skill with change management practices

• Knowledge of and skill with instructional design methodologies

• Familiarity with leveraging social media platforms for promotions/marketing

• Ability to thrive in a culture of ' Casual Intensity'

• Intermediate experience with video editing & motion graphics

• Proficiency with Adobe Photoshop & Illustrator or comparable graphics software

• Proficiency with Wordpress

Duties:

• Facilitate customer learning events as a productivity software expert

• Develop customer learning experiences based on audience and IT solution

• Assist in executing customer engagement strategy in South San Francisco & virtually for remote sites

• Act as a conduit between customers and IT

• Promote IT offerings to customers via short face-to-face engagement interactions

• Engage with customers to understand and what IT-related challenges they face in their day-to-day work

• Identify and document business needs and opportunities for IT to improve customer offerings

• Follow best practices for Customer Engagement

• Document customer feedback regarding IT solutions

• Lead development of instructional materials when necessary

• Ensure creation and accuracy of digital or printed materials for customer engagement experiences

• Edit training materials created by others for formatting, flow, and educational effectiveness

• Write, Review and edit content for self-serve user instructions and resource material.

• Act as an advocate for user productivity tools by answering questions and posting tips in our work-related social platforms

• Willingness to travel within the U.S. up to 30% time
 

Please email your resume attached as a Word Document to Ellen at  elerner@csi-it.com

Please include a cover letter / skill summary that addresses this requirement specifically

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