Field Support Technician 4 7247466
San Francisco, CA
W2 ONLY 12 Month CTH
Support for Executive Level customers, providing support around their availability and timeline. Professional attire and demeanor a must. This will be Tier 3 support for executive levels contacts at the Bank. This is a contract to hire position. Looking for a resource that has support both Windows and Mac and mobile devices.
Our client is seeking a Field Support Technician to be responsible for the onsite installation, configuration, and administration of Windows desktops.
*Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.
*Set up new users, including desktop configuration, email accounts, ldap accounts, VPN accounts.
*Support employees, both local and remote, with desktop issues, account issues, and access to various internal services.
*Troubleshoot software issues on employees desktops/laptops for assigned field locations.
*Some off hours support may apply.
*Associate' s degree in a technical field such as computer science, computer engineering or related field required.
*8-10 years experience required.
*Must be comfortable with frequent travel.
*Knowledge of Windows OS.
*Experience with desktop installation and configuration.
*Experience troubleshooting desktop issues as well as mobile devices.